We visited from South Bend to see a specific car. Despite having called ahead earlier in the day, the vehicle was not ready for us (they didn't even know where it was). The car, while used, had a cracked tail light and some scuffs that were not visible in the pictures online. There were cobwebs on it, and there was a partially smoked cigarette behind the fuel door. The people there didn't seem that interested in selling us a car. We were ready to buy, and would have bought that car if those minor, correctable issues were resolved. The gentleman we were working with (I believe he was the owner or GM) didn't ask us to show him the spots where we concerned, just said that he would look at the next day and call us. We never received a follow up phone call. As stated before, we would have purchased that car had they put maybe $300 of prep work into it, but they didn't seem interested. To be clear, this wasn't a dispute over price. We didn't even get that far.
Bottom line, I wouldn't go back. I give them two stars, because the location was easy to find, and they had the car on the lot. They weren't rude, just disinterested. The decor of the shop was very dated and looked nothing like you would expect a modern dealership showroom or office to look like. If you are looking to purchase a car, I'd consider other dealerships in the area before making a visit to Dominion.
Do not go here for anything!! My bf and I bought a truck with a dead battery, it was supposed to be replaced before we took it home for some reason no one did so we both missed work because the dam thing wouldn't start, let me just say there wasn't a lot right with the truck. We traded that in 6 months later for a nicer newer car. It had new tires on it but when the associate drove it to go get gas he came back with a gash in the tire and rim which we didn't notice til we got home and when we called they said we did it. The car needed an oil change two days after we bought it, the associate offered to do it for free, cool right? No! They put the wrong flipping oil in! Now that's on top of filling our paperwork falsely for another state, wanna know what they said? Drop your insurance, switch it to that state then change the paperwork at the bmv then drop that insurance and go back to the other. That is illegal if you didn't know. So again, never go here for anything! I'm sure I'm missing stuff they did, they should not be in business
updated review - 12-9-2017
Thank's Louie and the gang!!
This places service department is honestly the best- I cannot say enough about how above and beyond they have and continue to go. They have been my go to for the last two years every time I need something done on my Tahoe- and not once have they ever done anything but go out of their way to make sure I was taken care of both as a customer and as a person.
I have dealt with Dominion for years. Always a great experience... This time I wanted to say some things. I have a 2013 Equinox that is still under drive train warranty. There were a couple problems that required major work... I took it in on Wednesday and had it back on Friday. UNBELIEVABLE it was done so quickly. It was even cleaned up inside when I got it back!
Joe Rhew was kind and knowledgeable. He truly cares and isn't just looking for a sale. He took his time and helped me feel comfortable with my purchase. I will definitely recommend not only Dominion but also Joe in the future.
Dominion Chevrolet is a US Car Dealer based in Bridgman, Michigan. Dominion Chevrolet is located at 9630 Red Arrow Hwy, Bridgman, MI 49106, USA.
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